Shipping policy
Shipping Policy
At Fur Universe, we are committed to delivering your order as quickly and efficiently as possible.
1. Shipping Provider
All orders are shipped via Aramex Store to Door or an equivalent courier service selected by Fur Universe.
2. Processing & Delivery Times
Orders are typically processed within 1–3 business days.
Once dispatched, delivery generally takes 8–11 business days, depending on your location and courier operations.
Please note that delivery times are estimates only and are not guaranteed.
3. Tracking Your Order
Where available, tracking information will be provided once your order has been dispatched.
4. Delivery Delays
While we strive to ensure timely delivery, Fur Universe is not responsible for delays caused by:
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Courier service disruptions;
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Weather conditions;
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Public holidays;
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Customs or regulatory delays;
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Incorrect delivery information provided by the customer;
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Events beyond our reasonable control.
Delivery delays do not entitle customers to a refund, cancellation, or compensation except where required by applicable South African law.
5. Incorrect Delivery Information
Customers are responsible for providing accurate shipping and contact details at checkout.
Fur Universe will not be liable for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.
6. Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at mkmazibuko12@gmail.com.
We will work with the courier to investigate and resolve the issue where possible.
7. Governing Law
This Shipping Policy shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any disputes arising from or relating to this Shipping Policy shall be subject to the applicable laws and jurisdiction of South Africa.
8. Contact Us
For any shipping-related questions, please contact us:
Fur Universe
Email: mkmazibuko12@gmail.com